This is completely normal for new bamboo whisks. Discard your first cup of matcha, then enjoy—the shedding will stop after a few uses.
Normal on first use
Always soak whisk in warm water 1-2 minutes before use. After whisking, rinse and air-dry upside-down on the stand in open air.
Air-dry upside-down
Each bowl is hand-glazed in small batches, so subtle color variations are expected. Your bowl is authentically one-of-a-kind.
Hand-glazed = unique
With proper care (pre-soaking and stand-drying), your whisk should last 3-4 months with daily use, longer with occasional use.
3-4 month lifespan
We stand behind our products and are backed by our guarantee against manufacturing defects. If the solutions above don't solve your issue, we'll send a replacement at no cost. Keep your original set.
(Normal wear and damage from misuse is NOT covered.)
To contact us for support or replacement:
1. Go to your Amazon account and navigate to "Your Orders."
2. Find your order with our product
3. Click "Ask Product Question" next to our product
4. Use the "Seller Messaging Assistant" chat to send your message with a few quick photos
We typically respond within 24 hours with a solution